Terms & Conditions

The following terms and conditions apply to Nibiru Leisure Limited T/A The TF Royal Hotel & Theatre.

  • Tickets can only be refunded in the event that the performance is cancelled, abandoned or rescheduled. Tickets will be refunded at face value, excluding fees and postage.
  • In the event of a cancelled performance, we will not be liable for additional travel or accommodation expenses.
  • Reselling this ticket for profit or commercial gain makes it void.
  • Please check carefully the theatre, date and time printed on your ticket as mistakes cannot always be rectified after the booking has been confirmed.
  • The management reserves the right to amend the programme or artists without notice. In these instances we are not obliged to refund the ticket or exchange for another performance.
  • If you arrive later than the advertised start time then you may be asked to wait until a suitable break in the performance before you can take your seat. This may be the interval.
  • Management reserves the right to refuse the ticket holder permission to the premises.
  • On rare occasions the performance or public areas may be filmed, sound recorded or photographed. Buying a ticket affirms your consent to the filming, sound recording and/or photography of yourself as a member of the audience and possible subsequent broadcasts/publication.
  • Mobile phones and other electronic devices must be switched off in the auditorium.
  • Please be aware that for your own safety, and the enjoyment of all of our patrons we may perform bag searches in operation at some of our shows. Any alcohol or food items not purchased on the premises will be confiscated.
  • Strobe lighting, smoke effects, loud bangs and gunshots are sometimes used in productions. Please contact the Box Office for further details on 094 90 23111.
  • The Venue may refuse admission or eject a Customer if, in its reasonable opinion, the Customer: acts aggressively; uses threatening language; is under the influence of alcohol or drugs; poses a safety risk; disrupts others’ enjoyment; fails to provide required identification; disobeys staff instructions; or breaches terms or laws. No refunds will be issued for refused/ejected Customers.
1. Tickets & Admittance

A valid Ticket is required for entrance to an Event. Customers must retain the Ticket during the Venue visit and produce it upon staff request. Failure to do so may lead to removal.

Customers must contact the Venue for lost, stolen, or damaged Tickets. Duplicate Tickets may be issued at the Venue’s or ticket providers discretion, but not guaranteed for all events. Enhanced security measures may be necessary for duplicates.

Customers are responsible for checking their Tickets. The Venue will try to rectify mistakes brought to their attention before the valid event, but corrections may not always be possible.

Customers must check for event cancellations or rescheduling. The Venue will make reasonable efforts to inform customers, but cannot guarantee notification before the Event date.

Customers must assess an event’s suitability for children without an official age restriction.

2. Conditions of Admission

The Venue may refuse admission or eject a Customer if, in its reasonable opinion, the Customer: acts aggressively; uses threatening language; is under the influence of alcohol or drugs; poses a safety risk; disrupts others’ enjoyment; fails to provide required identification; disobeys staff instructions; or breaches terms or laws. No refunds will be issued for refused/ejected Customers.

The Venue aims to admit latecomers at the earliest opportunity, potentially during intervals. Late admission isn’t guaranteed for some Events. Re-admission may be denied. Customers must check with Venue staff before exiting for re-entry.

The Venue can conduct security searches and confiscate items posing danger or disruption, as determined by staff or performers’ requests.

The Event may include stroboscopic lighting. Customers with medical concerns should seek advice.

3. Refund and Exchange Policy

Tickets are non-refundable unless the Event is cancelled, abandoned or rescheduled.

Refunds go to the original purchaser, preferably via the initial payment method. If not possible, additional identification may be required.

For cancelled Events, Customer’s Tickets will be refunded at face value, excluding fees and postage.

Postponed/rescheduled Events offer alternative Tickets of the same value, subject to availability. If unacceptable, a refund (face value excl. fees) is possible by returning Tickets before the rescheduled date.

If an Event is abandoned, Customers receive equivalent value Tickets for another performance or a refund for face value – excluding fees.

The Venue can cancel Tickets suspected of fraud, exceeding purchase limits, or being resold for financial gain.

Once purchased, Tickets may be exchanged for the same-priced tickets within the same production, subject to availability, if returned to the Box Office at least 48 hours before the performance. An administration exchange charge may apply.

4. Ticket Prices

Prices may change, and the Venue can alter Ticket prices or introduce discounts/offers not applicable retrospectively.

Discounts/offers depend on availability; Tickets may not be available at all advertised prices at all times.

Concession/discounted prices must be applied at purchase, not retroactively. Proof of entitlement may be requested, and failure to provide may invalidate the Ticket, leading to refusal or ejection.

Concessions/discounts are individual and cannot be combined. Customers receive the cheapest singularly discounted rate if eligible for multiple discounts, not a cumulative reduction.

5. Ticket Delivery and Collection

Tickets purchased via Ticketmaster, Ticketsolve or other ticketing platforms are handled via that platform.

Printed Tickets may be collected at the Box Office. 

When collecting, presenting the purchasing card may be required for identification. If not possible, contact the box office before the Event.

6. Ticket Usage Guidelines

Unauthorised resale of Tickets is prohibited. The Venue may cancel Tickets suspected of unauthorised resale. Customers unsure about sellers should contact the Venue. The Venue is not responsible for Tickets from unauthorised agents.

Tickets may not be combined with other products or services for commercial gain without prior written consent from the Venue.

7. Gift Vouchers

Gift vouchers can be redeemed in full or in part to purchase Tickets for participating Events in person or by telephone via the Venue’s box office or on the Gift Voucher website. If the full value of the voucher is not used in one transaction, credit for the remaining amount will remain valid until the expiration date of the voucher.

Gift vouchers expire five years after the purchase date. Expired vouchers cannot be redeemed or refunded. The expiry date is clearly printed on all vouchers.

Gift vouchers cannot be exchanged for cash.

  • You have the right to cancel your Gift Voucher within 14 days of purchase.
  • The purchaser must contact the Box Office directly for any refunds.
  • If you wish to cancel, any services used during the 14 day cancellation period will be paid for.
8. Special Offers

From time to time we may run special offers for patrons on the mailing list. The following standard terms and conditions apply:

  • Offers/discounts can not be redeemed against tickets already purchased
  • Offers/discount can not be used in conjunction with any other offers or discounts
9. Competitions

Where we offer theatre tickets as competition prizes the following terms and conditions apply:

  • Tickets received as competition prizes are non-transferrable. No alternative performances or productions will be offered
  • Tickets are only valid for the date and show stated and can not be exchanged
  • Competition prizes cannot be applied retrospectively
  • Tickets have no monetary value
  • Competition tickets can be collected from the Box Office on the day of the event unless otherwise stated
  • Competitions run by external companies may have additional T&Cs.
10. Discounts

Discounts are only available on full price tickets.

All discounts are offered subject to availability and may be withdrawn at the decision of management without prior notice and may be restricted to specific performances and price levels. 

No refunds will be offered on pre-booked tickets on announcement of subsequent special offers. 

All special offers are subject to availability and only one discount applies. Management reserves the right to withdraw or change the terms of any offers without notice. 

11. Your Visit

Latecomers (i.e. those attempting to enter the auditorium after the scheduled start time of the performance) may be asked to wait outside until an appropriate moment in the performance to admit them to the auditorium. If there is no appropriate moment or admittance will cause disruption, latecomers may be refused admission. No refund or exchange will be offered.

Latecomers admitted entry are not guaranteed access to their purchased seat and may be asked to sit in an alternative seat to avoid disruption.

Audience members who leave the auditorium once the performance has started may be asked to wait outside until an appropriate moment in the performance to re-admit them. If there is no appropriate moment or admittance will cause disruption, re-admittance may be refused. No refund or exchange will be offered.

Mobile phones, pagers and watch alarms must be switched off before entering the auditorium. The use of mobile phones and pagers, even when silenced, can be distracting to other audience members and the performers on stage.

TF Royal may carry out general filming, sound recording or photography in or around the venue. By purchasing tickets or visiting the bar you and your party are consenting to being filmed, recorded or photographed.

When making a booking the booker accepts our terms and conditions on behalf of all members of their party.

12. Health and Safety

Abusive, anti-social or threatening behaviour of any kind towards another member of the audience or staff will result in immediate removal from the premises and may end in legal action.

We reserve the right to conduct bag searches for security purposes.

Glasses, bottles, cameras and recording equipment are not allowed in the auditorium. Drinks may be carried in plastic cups provided.

Only alcoholic drinks purchased in the theatre bar are permitted in the auditorium. We reserve the right to refuse entry to any member of the audience in possession of or consuming alcoholic drinks not purchased in the theatre’s bar. We reserve the right to refuse any sale of alcohol.

Hot food is not permitted in the auditorium. Only food and drink purchased within the theatre may be taken into the auditorium. 

All personal belongings are the owner’s responsibility whilst on the premises.

Management reserves the right to conduct security searches and confiscate any prohibited items or items which may be considered to cause danger or disruption to the event or other audience members.

All venues have a no smoking policy in accordance with the law.  This includes electronic cigarettes.

Ticket holders consent to being shown as members of the audience in any official filming, photography and sound recording i.e. if a performance is to be televised at a later date.

At seated events, it is requested that customers remain seated throughout the performance to allow all customers a clear view of the stage and artists performing.  Please be aware where this request is contravened and results in customer complaints whose experience of the show is subsequently affected, venue team on duty will ask you to sit down or may relocate you to another location in the auditorium.  Refunds or compensation will not be offered in any of these circumstances. 

13. Liability

The Venue is not liable for injury, loss, theft, or damage to Customer belongings, except due to negligence or breach of statutory duty.

Customer’s personal arrangements (travel, accommodation, etc.) related to the Event are at their own risk. The Venue is not liable for losses from these arrangements.

These terms do not exclude Venue liability for death or personal injury caused by negligence or other liability that cannot be legally excluded.

Irish Law governs these terms, and disputes with the Venue are subject to exclusive jurisdiction in the Irish Courts.

14. Waiver

If we delay or fail to enforce any of these Terms & Conditions it shall not mean that we have waived our right to do so.

15. Assignment

We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

16. Severability

If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

17. Third Parties

The Event Partner(s) and its affiliates, successors or assigns may rely on any rights set out in these Terms and Conditions in accordance with the provisions of the Contracts (Right of Third Parties) Act 1999 (the ‘Act’). Except as provided above, any person who is not a party to these Terms and Conditions shall have no right under the Act to rely on any of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to these contracts but in this caser on We, the Event Partner(s) (and/or its affiliates, successors or assigns) and You (or your assignees permitted hereby) have rights and obligations under this contract.

18. Events Beyond Our Reasonable Control

For the purpose of these Terms and Conditions, ‘Force Majeure’ means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, natural defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

19. Amendments & Variations

We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to a member of staff. After the contract has bene made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agreed and it is preferable that this is in writing.

20. Contact Us

If you have any questions about our Terms & Conditions, please contact us at 094 90 23111 or email marketing@tfroyal.ie 

21. Definitions

‘We’, ‘Us’, ‘Management’ and ‘TF Royal’ means The TF Royal Hotel & Theatre.

‘Venue’ means any location where the Event is being held and representatives of this location including but not limited to the management, security, front of house and box office teams.

‘Event’ means any entertainment event or performance occurring at the Venue in respect of which Tickets are sold.

‘Ticket’ means any item, tangible or intangible, which confers the right to attend an Event.

‘Customer’ and You’ includes both the person who purchased, or intends to purchase, Tickets and those within his or her party who are attending the Event, each of whom must possess a valid Ticket.

‘Promoter’ means the entity which is staging/producing the Event, which may be different to the Venue.

Nibiru Leisure Limited T/A The TF Royal Hotel & Theatre.